Common questions.
Clear answers.
Everything you need to know about how we work, what we cover, and what happens when things aren't straightforward.
Are you "real" accountants?
Yes. Our firm is led by qualified accountants with decades of experience, including significant time spent working inside Inland Revenue (IRD). While we use advanced technology to process data, every return is overseen by a professional.
Why don't you offer face-to-face meetings?
Meetings are the single biggest cost driver in traditional accounting. By operating 100% digitally (via email and our secure portal), we eliminate overheads and pass those savings directly to you in the form of lower fixed fees.
What happens if I get audited by the IRD?
We have you covered. If the audit is due to our error, we manage it for free. If it is a random "no‑fault" review by the IRD, we provide the first 3 hours of professional support at no cost to you.
Can you handle my mortgage application?
Yes. While our standard monthly fee covers tax compliance, we offer a specific "Lending Report" service for a fixed fee. This ensures you get the exact documents banks require, prioritized when you need them.
What if I have messy books or haven't filed in years?
Our system is designed for active, current businesses. However, we can handle "catch‑up" work as a separate engagement. Please contact us for a custom quote to bring your tax affairs up to date.
Do I need Xero or MYOB?
Yes. To keep our fees low, we require a live digital bank feed. If you don't have one, we can set up a Xero subscription for you as part of your onboarding.
Still have questions?
We're here to help. Reach out and we'll get back to you within one business day.
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